Taxing information Brighton Hospital is required to charge tax for the following (AR, CA, CT, FL, GA, IL, IN, KS, KY, MA, MI, MN, NC, ND, NE, NV, NY, OH, OK, PA, RI, SD, TN, VA, VT, WA, WV, WY, Texas for nonprint items only and Canada.) 2009 Shipping Information Ground Orders Orders Placed(Central Time) Ground Methods Monday - Thursday by 4:00 p.m. Ships the next day Thursday after 5:00 p.m. - Sunday by 4:00 p.m. Ships on Monday Sunday after 4:00 p.m. Ships on Tuesday This schedule is a general rule and not a guarantee that an order will ship within this timeframe. Express Orders Orders Placed(Central Standard Time) Express Methods Monday - Friday by 1:30 p.m. Ships the same day Monday - Thursday after 1:30 p.m. Ships the next day Friday after 1:30 p.m. Ships on Monday Saturday and Sunday by 4 p.m. Ships on Monday This schedule is a general rule and not a guarantee that an order will ship within this timeframe. Transit times for Express methods are based on the shipment date, not the order date. Freight refunds for service level failures will be provided only if a freight carrier's delivery policy is not honored. Shipping and Handling Rates Rates are subject to change without notice. Final shipping charges will appear on your invoice at checkout. Continental U.S. Total Of Order Ground Shipping 1 Day 2 Day $0.01 - $25.00 $6.95 $18.95 $13.95 $25.01 - $50.00 $8.95 $21.95 $16.95 $50.01 - $75.00 Online free $24.95 $19.95 $75.01 - $100.00 Online free $26.95 $21.95 $100.01 - $2,500 Online free *see below *see below $2,500.01 - $5,000 Online free Call for quote Call for quote $5,000.01 - $10,000 Online free Call for quote Call for quote $10,000.01 + Online free Call for quote Call for quote *Rates will be calculated based on the Ship To destination and weight for orders up to $2,500. For a quote on 1 Day or 2 Day shipping rates for orders over $2,500, please call 1-800-328-9000. Orders that contain videos or software will qualify for lower freight cost for that item (one video $6.95, more than one video $4.50 each). We reserve the right to refuse shipment of orders to a PO Box or by certain freight carriers based on the value of the order, final destination and ease of tracking. How long does it take for delivery to U.S. destinations? For U.S. destinations ground shipping allow: East states 2-3 business days, Central states 3-5 business days, West states 5-7 business days. Orders are shipped from the state of Virginia. Alaska, Hawaii and Puerto Rico Total Of Order: Standard* 1 Day 2 Day $0.01 - $25.00 $8.95 $34.95 $20.95 $25.01 - $50.00 $10.95 $35.95 $22.95 $50.01 - $75.00 Online free $39.95 $24.95 $75.01 - $100.00 Online free $42.95 $26.95 $100.01 - $2,500 Online free *see below *see below $2,500.01 - $5,000 Online free Call for quote Call for quote $5,000.01 - $10,000 Online free Call for quote Call for quote $10,000.01 + Online free Call for quote Call for quote *Rates will be calculated based on the Ship To destination and weight for orders up to $2,500. For a quote on 1 Day or 2 Day shipping rates for orders over $2,500, please call 1-800-328-9000. Canadian Orders (shipped to Canada) Total Of Order: Ground Shipping Express $0.01 - $25.00 $7.95 $31.95 $25.01 - $50.00 $10.95 $35.95 $50.01 - $75.00 $11.95 $37.95 $75.01 - $100.00 $13.95 $42.95 $100.01 -$500.00 13.5% *see below $500.01 - $1,000.00 Free *see below $1,000.01 - $5,000.00 Free Call for quote $5,000.01 + Free Call for quote *Rates will be calculated based on the Ship To destination and weight for orders up to $1,000. For a quote on Express shipping rates for orders over $1,000, please call 1-800-328-9000. Canada GST will be included on your invoice. On Express shipping to Canada, other country-imposed charges may apply. In these cases the carrier will collect these fees from you at the time of delivery. International Orders (shipped outside the United States, APO, FPO, or Canada) Freight charges for most countries will be figured before you place your order. If they are not or you have a large order, you will need to call 651-213-4200 for a freight quote. Your order will be shipped the best method possible for cost and speed according to your method chosen. Your order may be subject to import duties and taxes which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. International shipments are subject to opening and inspection by custom authorities. As the importer you must comply with all laws and regulations of the country in which you are receiving the goods. We may provide certain order, shipment and product information with our international carriers. This information may have to be communicated by the carriers to customs authorities in order to facilitate customs clearance and to comply with local laws. By finalizing your order you agree to the following terms: · Your online total is for products and freight costs. · The freight cost will be calculated at the time the order is placed for the majority of countries. · Only duties and taxes will be additional and will be collected by the carrier if required by your country. · We have the right to send a second invoice detailing any additional charges for shipping and handling. How long does it take for delivery to International destinations? International orders shipped by UPS will arrive in 3 to 10 days depending on the country and area shipped to within the country. International orders shipped by surface ocean freight will arrive in 2 to 8 weeks depending on the final destination. The charge for surface or airmail service is based on the weight of the package and the final destination. Orders shipped by surface methods can take up to 6 weeks to trace. We reserve the right to refuse shipment of orders by certain freight carriers based on the value of the order, final destination and ease of tracking. Returns If for any reason you are not satisfied with your order, just return it within 90 days from the date of purchase, and we will offer you an exchange, refund your money, or credit your account. Please include a copy of your invoice or your packing slip with the returned items. Products purchased as sets must be returned as a full set for credit to be given. To help us serve you better, please write a brief notes on the back our your invoice to explain why your are returning the materials. Also, please indicate whether you would prefer an exchange, an account credit, or a refund. Note: Freight changes are not credited on returns. Please ship your returns insured via any trackable delivery service to the address below. Delivery shortages or damage must be reported within 30 days of receipt. Special order products are not returnable and some products such as software are not returnable once opened. Products purchased as sets must be returned as full sets in order to receive credit. Return items by an insurable and traceable method to: Brighton Hospital Serenity Café and Gift Shop 12851 Grand River Road Brighton, MI 48116 message to us from the Contact Us page if you would like to discuss international ordering options.